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How mybookie Handles Your Personal Information

Your privacy matters here. This policy lays out exactly what data we collect when you open an account, fund it through PayPal, Venmo, or Play+, and place wagers — and how we keep that information protected.

Account data protectionPayPal, Venmo, Play+ transaction privacyYour right to access your dataClear data retention termsUS-based account context
mybookie How mybookie Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We take a practical approach to data security — SSL encryption on every page, payment tokenization so your PayPal or Venmo credentials never sit in plain text on our systems, and strict internal access controls so only the teams that need your data can reach it. Here is how each practice applies to your account.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand which account features get used most. You can manage cookie preferences from the settings menu on any browser.

Account Security

Every account login is protected by password hashing and optional two-step verification. Suspicious login attempts trigger an automatic email alert to your registered address.

Data Retention

We keep your account records for as long as your account is active and for the period required by applicable state regulation after it closes. You can request deletion of non-regulated data at any time.

Requesting Changes

To correct inaccurate data or update personal details tied to your PayPal or Play+ deposit profile, go to Account Settings or contact support — we process verified requests promptly.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about your data, want to request a copy of what we hold, or need to flag a concern about how your information was used, our support team can help. Reach out through live chat, email, or the account help portal — all available from within your logged-in account on desktop or mobile.

Live Chat Start a live chat from the help menu inside your account. A support agent can pull your data inquiry directly and route it to our privacy team.
Email Support Send your privacy request to our support email address found in the account help section. Include your registered email so we can verify your identity quickly.
Account Help Portal Log in on mobile or desktop, navigate to Account Settings, and select the Privacy & Data section to submit a formal data access or deletion request.

Common Questions About Your Privacy Rights

These are the questions we hear most from players in eligible United States states. Each answer reflects how our current policy actually works — not a general legal disclaimer.

We collect your name, address, date of birth, email, and ID documents needed for identity verification. Payment method details like your linked PayPal or Play+ card are also recorded for transaction processing.

We share data only with identity verification services, payment processors like PayPal and Venmo, and state regulators where required. We do not sell your personal information to advertisers or unrelated third parties.

Log in, go to Account Settings, and select the Privacy & Data section to submit a data access request. You can also reach our support team via live chat or email to start the process.

Yes. You can request deletion of non-regulated personal data through the account help portal or by emailing support. Data tied to legal or regulatory requirements may need to be retained for a set period.

Payment credentials are tokenized at the point of entry and never stored in plain text. SSL encryption covers every transaction, and only authorized internal systems can access payment-linked records.

Yes. If we make material changes to how we collect or use your data, we'll send a notification to your registered email address before the updated policy takes effect.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.